In order to recover your account, you’ll need to request a password reset.

Please make sure you are resetting your password using the correct link:
https://www.bandainamcoent.com/account/password/reset

If you’re having issues finding the recovery e-mail, we recommend checking the following:

1. Search for an email entitled "Account Recovery" from "noreply@bandainamcoent.com"
2. Search for any contacts from noreply@bandainamcoent.com
3. Clear your cache and cookies
4. Check your spam or trash folders
5. Check your spam filter for the e-mail above

Additionally, please make sure your password matches the criteria below:

1. Your password must contain at least one letter
2. Your password must contain at least one number
3. Your password must contain one of the following special characters: !@#$%^&*()_+=-`~?
4. Your password must also be between 8 and 16 characters

If the button becomes unresponsive, you may need to request a new password reset.