If you're requesting a refund, have issues making a purchase or other various billing inquiries:

For all billing inquiries, please visit https://support.xbox.com/en-US/browse/billing where you can view relevant articles and submit a ticket (if needed) to speak with their support staff. Currently, Bandai Namco Entertainment America will not be able to assist with these issues.

If you did not receive an item you purchased:

If you did not receive something you purchased, you may contact our support team and we'll look into the issue.