Thanks for sticking with us during this bumpy start. Anyone who logins today (2/26) until tomorrow (2/27) 10 a.m. Pacific will receive an in-game mail with 1x 3-hour EXP Booster, 1x 3-hour Gold Boost, 1x Level 1 Healing Potion. Those items will be delivered tomorrow (2/27) We appreciate your patience and hope this will help jump start you with the lost time.
NOTE: If you are encountering login issues, we are aware and investigating. Thank you for your patience! We are also aware that Founder's Packs items are being delivered slowly, but they will be delivered to your character.
For users still experiencing this issue, please make sure you're trying to access the game with the right founder's pack. Each one had a different start date: