Depending on the trend of issues that the Player Experience team is facing, the time it will take to get back to your ticket may vary. This article has been created to help you understand the current expectation for getting back to your inquiries. This is something we expect to change based on issues and events related to Bless Unleashed.
To help improve your Player Support experience and get your issue resolved quicker, please check out this guide:
As of 5/20, we're experiencing extra tricket traffic due to the recent issues with Estates. We estimate about a 4-day wait-time to address all new tickets but are doing everything we can to get them handled. We apologize for this delay but appreciate your understanding! Thank you. :D