Bless Unleashed Support
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Latest activity by GM Graymont
  • GM Graymont created an article,

    Microsoft Lumena Purchasing Issues (5/26)

    We are currently aware of some issues on Microsoft's side concerning Lumena purchases. This means that all Lumena purchases may not go through at this time and you will not receive Lumena if you do...

  • GM Graymont created an article,

    How do I vote-kick in dungeons?

    Got a player who went AFK in your dungeon and now you're stuck? Don't want to leave the dungeon for fear of getting a penalty? Don't worry! We have a feature for that.   1) In order to access the v...

  • GM Graymont created an article,

    A Guide on how to Submit a Ticket

    Hey there! I am GM Graymont, a senior member of the Player Experience team. I've actually been working the support side at Bandai Namco Entertainment America for over 5-years and as an avid MMORPG ...

  • GM Graymont created an article,

    [5/20/2020] Player Support Service Status

    Hey there!   Depending on the trend of issues that the Player Experience team is facing, the time it will take to get back to your ticket may vary. This article has been created to help you underst...

  • GM Graymont created an article,

    How do I switch channels?

    You may have noticed that sometimes you can't find your friends even though you're on the same server. This is likely due to the fact that you're in a different channel than them. In order to switc...

  • GM Graymont created an article,

    When will Bless Unleashed go live?

    BANDAI NAMCO Entertainment America and Round 8 Studio are proud to announce that Bless Unleashed will officially launch for FREE on Xbox One beginning Thursday March 12, 2020!   Servers for Bless U...

  • GM Graymont created an article,

    Where can I find my Golden Hyaenadon?

    Congratulations on successfully linking your BANDAI NAMCO Entertainment America account with your Xbox Live Account! If you haven't linked your account yet, please follow the instructions to do so ...

  • GM Graymont created an article,

    Help! I'm stuck in the map! How do I escape?

    If you find yourself unable to move or become plastered to the terrain, don't panic! We have a way for you to get out.  In order to do this, please do the following: 1) Press the "Menu" button 2) ...

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